From the t:connect mobile app go to Settings > About.You must be on version 1.5 or later in order to connect with the cloud server. Note: If you experience any problems with the pairing process, please try repeating the process from the beginning, as that seems to resolve most issues.īefore attempting to troubleshoot, be sure you are on version 1.5 or later of the t:connect mobile app. Try “forgetting” your pump from your phone’s Bluetooth menu, then go through the pairing process again on the mobile app.Try uninstalling then reinstalling the app.Sign out of the app, then sign back in and complete the pairing process again. To Force Close on Android devices: Open Settings> Application Manager > Scroll to t:connect > tap Force Stop.Find the t:connect mobile app and swipe up to close. To Force Quit on iOS devices: Double tap the Home button or swipe up from the bottom and hold.Force quit/close out of the t:connect mobile app, then try launching the app again.Ensure that your pump is within range of your mobile device (within line-of-sight,, and without any obstruction between the two, including body parts).If it shows as “Not Connected”, tap on your pump in the Bluetooth menu list to get the device to reconnect. (Phone Settings > Bluetooth > view under My Devices). For iOS only: Check to see if your pump shows as “Connected” or “Not Connected” in your phone’s Bluetooth menu.Turn your phone’s Bluetooth functionality on again.Quick Tips to Resolve Issue for All Devices: If there are connection issues with your pump and mobile app, ALWAYS use the information on your pump to make diabetes therapy decisions.
0 Comments
Leave a Reply. |